ASHTRAY COLLECTIVE LLC respects your privacy and is committed to protecting personal information collected through ashtraycollective.com.
- Information We Collect
Depending on how you use our website, we may collect:
Name
Billing and shipping address
Email address
Phone number
Order and transaction information
Website usage information
Device and browser information
Information voluntarily submitted through contact forms or customer service communications
We collect only information reasonably necessary to operate the website, process orders, provide customer service, and fulfill legitimate business purposes.
- How We Use Information
Personal information may be used to:
Process and fulfill orders.
Arrange shipping and delivery.
Communicate about orders.
Respond to customer inquiries.
Provide customer support.
Prevent fraud and unauthorized transactions.
Improve website functionality and customer experience.
Meet legal and regulatory obligations.
3. Payment Information
Payments may be processed through third-party payment providers.
ASHTRAY COLLECTIVE LLC does not intentionally store complete payment card numbers or CVV security codes on its own systems.
Payment processors may process information according to their own privacy policies and security practices.
- Cookies and Similar Technologies
The website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the customer experience.
Customers may be able to control cookies through their browser settings.
- Third-Party Services
We may work with third-party providers for services such as payment processing, shipping, website hosting, analytics, security, and other business operations.
These providers may receive information necessary to perform their services.
- Data Retention
We generally retain order and transaction-related information for 7 years after the relevant order has been completed, unless a longer retention period is required by applicable law or reasonably necessary for legal, accounting, security, or business purposes.
- Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- California Privacy Rights
California residents may have certain rights under applicable California privacy laws, including rights concerning access to, correction of, deletion of, or information about the use and disclosure of their personal information, subject to applicable legal exceptions.
California residents may also have the right to request that their personal information not be sold or shared, where applicable.
Requests may be submitted to:
We may need to verify a request before processing it.
- Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
- Policy Changes
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.
- Contact
For privacy-related questions or requests:
ASHTRAY COLLECTIVE LLC
24956 COURT ST APT D
LOMA LINDA, CA 92354
Phone: +1 3512273244
Email: sales@ashtraycollective.com