What products do you sell?
We offer a selection of glassware, crystal products, and related merchandise.
Do you ship within the United States?
Yes. We provide domestic shipping throughout the United States where carrier service is available.
Do you ship internationally?
Yes. International shipping is available to selected countries and regions.
How long does shipping take?
Domestic orders generally take 4–10 business days, including 1–3 business days for processing and approximately 3–7 business days in transit.
International orders generally take 8–18 business days, including processing and approximately 7–15 business days in transit.
Which carriers do you use?
Depending on the destination and order, shipments may be sent through USPS, UPS, FedEx, DHL, or other reputable carriers.
What if my glass or crystal product arrives damaged?
Contact sales@ashtraycollective.com as soon as possible and provide your order information and photographs of the damaged product and packaging. We will review the situation and provide an appropriate resolution.
Can I return an item?
Eligible products can generally be returned within 30 calendar days after delivery. Products should be unused and in their original condition.
Who pays return shipping?
For approved quality-related returns, ASHTRAY COLLECTIVE LLC will cover applicable return shipping costs. For non-quality returns, the customer is responsible for return shipping costs.
When will I receive my refund?
After an approved return is received and inspected, the refund is generally processed to the original payment method within 3–5 business days.
Are purchases subscriptions?
No. Products are sold as one-time purchases unless a specific offering clearly states otherwise.
How can I contact you?
You can reach us at sales@ashtraycollective.com or +1 3512273244.