ASHTRAY COLLECTIVE LLC wants customers to receive products in satisfactory condition. This policy explains when returns, replacements, and refunds may be available for purchases made through ashtraycollective.com.
- Return Period
Eligible products may generally be returned within 30 calendar days of delivery.
To request a return, customers should contact sales@ashtraycollective.com before sending any product back.
Unauthorized returns may not be accepted.
- Product Condition
Returned products must be unused, clean, and in their original condition, with original packaging and accessories when applicable.
Due to the nature of glassware and crystal products, products that have been used, damaged after delivery, modified, or otherwise affected in a manner that impacts their resale condition may not qualify for a return.
- Damaged or Defective Products
If a product arrives damaged or has a manufacturing defect, please contact us promptly after delivery.
For approved quality-related returns or replacements, ASHTRAY COLLECTIVE LLC will be responsible for the applicable return shipping costs.
Customers may be asked to provide photographs or other information necessary to verify the condition of the product.
- Non-Quality Returns
For returns that are not related to product quality, such as changes of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping costs.
The original shipping fee, if any, may not be refundable for non-quality returns.
- Refund Processing
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned product has been received and approved.
The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, credit card company, or payment provider.
- Non-Returnable Situations
A return may be denied when:
The return request is submitted outside the applicable return period.
The product has been used or altered.
The product is damaged due to improper handling after delivery.
The product has been damaged because of inadequate return packaging.
The product has been materially affected in a way that prevents normal resale.
The customer sends a return without receiving return instructions when such instructions are required.
7. Contact
ASHTRAY COLLECTIVE LLC
24956 COURT ST APT D
LOMA LINDA, CA 92354
Phone: +1 3512273244
Email: sales@ashtraycollective.com