ASHTRAY COLLECTIVE LLC provides shipping services for glassware, crystal products, and related merchandise purchased through ashtraycollective.com. We offer both domestic shipping within the United States and international shipping to eligible destinations.
- Domestic Shipping
We currently ship orders to addresses throughout the United States, subject to carrier service availability.
Orders are generally processed within 1–3 business days after payment has been successfully received.
After processing, standard domestic delivery generally takes approximately 3–7 business days, depending on the destination, shipping method, carrier conditions, and seasonal volume.
Typical domestic delivery time:
Order Processing: 1–3 business days
Transit Time: 3–7 business days
Estimated Total Delivery Time: 4–10 business days
Domestic orders may be shipped through carriers such as USPS, UPS, FedEx, or other reputable delivery providers selected according to the order and destination.
- International Shipping
International shipping is available to selected countries and regions where carrier services are available.
International orders are generally processed within 1–3 business days.
After processing, international shipments typically require approximately 7–15 business days for delivery. Delivery times may vary depending on customs processing, destination-country regulations, carrier schedules, weather, and other circumstances outside our control.
Typical international delivery time:
Order Processing: 1–3 business days
Transit Time: 7–15 business days
Estimated Total Delivery Time: 8–18 business days
International shipments may be handled by USPS, UPS, FedEx, DHL, or other appropriate shipping carriers.
- Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
These charges are not necessarily included in the product price or shipping fee unless specifically stated during checkout.
ASHTRAY COLLECTIVE LLC is not responsible for delays caused by customs inspections, import restrictions, or other governmental procedures.
- Tracking Information
When tracking is available, customers will receive shipping or tracking information through the contact information provided with their order.
Customers are responsible for providing an accurate and complete shipping address at checkout.
- Damaged Packages
Because our products may include glassware and crystal items, customers should inspect packages promptly after delivery.
If an item arrives damaged, please contact us at sales@ashtraycollective.com as soon as possible and provide relevant order information and photographs of the damaged item and packaging.
We will review the situation and determine an appropriate resolution in accordance with our policies.
- Shipping Delays
Estimated delivery times are provided for reference and are not guaranteed delivery dates.
Delivery may be delayed because of severe weather, carrier disruptions, customs processing, holidays, incorrect addresses, remote delivery locations, or other circumstances beyond our reasonable control.
- Contact
ASHTRAY COLLECTIVE LLC
24956 COURT ST APT D
LOMA LINDA, CA 92354
Phone: +1 3512273244
Email: sales@ashtraycollective.com